mama96 Privacy Policy

Effective Date: 2 July 2026  |  Version 1.0

1. Data Controller

mama96, operating the online casino and sports betting platform accessible at mama96.vip, is the data controller responsible for the personal information collected from players based in Bangladesh. As data controller, mama96 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out in accordance with this Privacy Policy.

For all data-related enquiries, correction requests, deletion requests, or complaints, players may contact the mama96 data team via email at [email protected] or through live chat on the platform. mama96 aims to respond to all data-related requests within 30 days of receipt .

2. Data We Collect

mama96 collects personal data in the following categories. Only data that is necessary for the stated purposes is collected; we do not gather information beyond what is required to operate your account safely and lawfully.

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used for age verification — players must be 18 or above)
• Gender (optional, collected only if voluntarily provided)
• National Identity Card (NID) number or passport number (for KYC verification)
• Nationality and country of residence

2.2 Contact Data

• Email address registered to your mama96 account
• Mobile phone number (used for account security and transaction notifications)
• Residential address (collected during KYC where proof of address is required)

2.3 Financial and Transaction Data

• Mobile wallet account identifiers (bKash, Nagad, Rocket, Upay numbers) used for deposits and withdrawals
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method references
• Account balance history and bonus credit records
• Source-of-funds documentation where requested for anti-money-laundering compliance

2.4 Gaming and Betting Activity Data

• Game sessions, wager amounts, bet outcomes, and game history
• Sports betting selections, stake amounts, and settlement records
• Bonus and promotion activity including wagering progress
• Responsible gaming settings you have applied, such as deposit limits and session reminders

2.5 Technical and Device Data

• IP address at the time of registration, login, and each session
• Device type, operating system, and browser information
• Session timestamps and approximate geographic location derived from IP address
• Platform interaction logs used for fraud detection and security monitoring

2.6 Communications Data

• Content of support conversations conducted via live chat or email
• Records of promotional communications you have opted into or out of
• Complaint and dispute records

3. How We Collect Data

mama96 collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — when you use the platform, technical data such as IP address, device identifiers, and session logs are collected automatically to support security monitoring and fraud prevention.
• From third-party partners — identity verification agencies may share the outcome of identity checks with us. Payment processors share transaction status and reference data. Game providers may share game-session data for dispute resolution purposes.
• From cookies and similar technologies — as described in Section 8 of this policy, cookies are used to maintain session state, remember preferences, and collect anonymous usage analytics.

4. Purposes and Legal Bases for Processing

The table below summarises the primary purposes for which mama96 processes personal data and the corresponding legal basis for each processing activity.

Purpose	Data Categories Used	Legal Basis
Account registration and management	Identity, contact	Contract performance
Age and identity verification (KYC)	Identity, financial	Legal obligation; contract performance
Processing deposits and withdrawals	Financial, identity	Contract performance
Fraud detection and prevention	Technical, financial, identity	Legitimate interest; legal obligation
Anti-money-laundering compliance	Financial, identity	Legal obligation
Responsible gaming monitoring	Gaming activity, financial	Legitimate interest; legal obligation
Customer support and complaints	Communications, identity	Contract performance; legitimate interest
Platform analytics and improvement	Technical (anonymised)	Legitimate interest
Promotional communications (opt-in only)	Contact	Consent

Where processing is based on consent — such as for promotional email communications — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Data Sharing and Third Parties

5.1 Categories of Third-Party Recipients

mama96 may share your personal data with the following categories of third-party recipients, strictly on a need-to-know basis and subject to contractual confidentiality obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, and other payment service providers receive the minimum data required to authenticate and complete your transactions.
• Identity verification providers: Third-party KYC agencies may receive identity documents and verification data to confirm your age and identity on mama96's behalf.
• Game providers: Certified providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data necessary to deliver and audit game outcomes.
• Technology and hosting providers: Infrastructure partners who host mama96's platform and databases operate under strict data processing agreements that limit their use of your data to platform operation only.
• Legal and regulatory authorities: Where required by applicable law, court order, or to prevent or detect fraud and financial crime, mama96 may disclose personal data to law enforcement or regulatory bodies.

5.2 No Sale of Personal Data

mama96 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing, advertising, or commercial purposes. Any data shared with third parties is limited to what is strictly necessary for the operational or legal purpose described above.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of mama96's business, personal data held by mama96 may be transferred to the successor entity as part of the transaction. Players will be notified of any material change in data controllership via the email address on file before the transfer takes effect.

6. Data Retention

mama96 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data — retained for the duration of the account relationship plus a minimum of 5 years after account closure to comply with anti-money-laundering and financial record-keeping obligations.
• KYC and identity documents — retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later.
• Transaction records — retained for a minimum of 5 years in accordance with financial compliance requirements.
• Support and communications records — retained for 3 years from the date of the communication, or longer if the subject matter relates to an unresolved dispute.
• Technical and device logs — retained for up to 12 months for security monitoring and fraud detection purposes, then deleted or anonymised.
• Marketing consent records — retained for the duration of the consent plus 3 years to demonstrate compliance if required.

When personal data is no longer required and the applicable retention period has elapsed, it is securely deleted or irreversibly anonymised so that it can no longer be attributed to you.

7. Data Security

mama96 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all data transmitted between your device and mama96's servers.
• Encryption at rest for sensitive data fields including passwords (stored as salted hashes, never in plain text), payment identifiers, and identity document references.
• Access controls limiting internal access to personal data to staff members who genuinely require it for their role, on a least-privilege basis.
• Regular security assessments including vulnerability scanning and review of platform security configurations.
• Incident response procedures designed to detect, contain, and respond to any suspected data security breach in a timely manner.

While mama96 makes every reasonable effort to protect your data, no transmission over the internet or electronic storage system is entirely secure. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect that your account has been compromised, please contact mama96 support immediately.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, to remember user preferences, and to provide anonymous usage information to site operators. mama96 uses cookies and similar technologies (such as local storage and session tokens) for the purposes described below.

8.2 Types of Cookies Used by mama96

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, store your account preferences, and ensure security features such as session timeout work correctly. You cannot opt out of strictly necessary cookies as they are required for the platform to operate.
• Functional cookies: These cookies remember choices you have made, such as your preferred language, currency display, and notification settings. They improve your experience but are not essential.
• Analytical cookies: mama96 uses anonymised analytical cookies to understand how players navigate and use the platform, which pages are visited most frequently, and where technical errors occur. This information is used in aggregate form to improve the platform. No individual player is identified from analytical data.

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You may choose to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair the functionality of the mama96 platform and may prevent you from logging in or using core features. mama96 does not use third-party advertising or cross-site tracking cookies.

9. Your Data Rights

As a player, you have the following rights in relation to your personal data held by mama96. To exercise any of these rights, please contact the mama96 support team via email at [email protected] or through live chat on the platform.

• Right of access: You have the right to request a copy of the personal data mama96 holds about you, free of charge, within a reasonable timeframe.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected. You may update basic contact information directly within your account settings.
• Right to erasure: You may request that mama96 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable retention obligations under law. Note that legal and compliance obligations may prevent full erasure in all cases.
• Right to restriction: You have the right to request that mama96 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being considered.
• Right to object: You may object at any time to the processing of your personal data where that processing is based on mama96's legitimate interests. mama96 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability: Where technically feasible and where processing is based on consent or contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.

mama96 will respond to all rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and you will be notified accordingly. mama96 will not charge a fee for responding to rights requests unless they are manifestly unfounded or excessive.

10. Children and Minors

mama96 does not knowingly collect personal data from individuals under the age of 18. The platform is strictly for adults aged 18 and above. Age verification measures are in place to prevent underage registration. If mama96 becomes aware that personal data has been collected from a minor, that data will be deleted immediately, the account will be closed, and any deposited funds will be returned in accordance with applicable policy. If you are a parent or guardian and believe your child has registered on mama96, please contact support immediately at [email protected].

11. International Data Transfers

Some of mama96's technology partners, game providers, and service providers operate infrastructure located outside Bangladesh. Where personal data is transferred to servers or systems in other countries, mama96 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that impose data protection standards consistent with this Privacy Policy. mama96 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards.

12. Amendments to This Policy

mama96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data practices, technology, legal requirements, or operational procedures. Material changes will be communicated to registered players via the email address on file and via a prominent notice on the platform at least 7 days before the revised policy takes effect. Continued use of mama96 following the effective date of any amendment constitutes acceptance of the updated Privacy Policy. Players who do not accept the updated policy should cease using the platform and may request closure of their account prior to the effective date.

13. Contact and Data Requests

All data-related enquiries, access requests, correction requests, deletion requests, and privacy complaints should be directed to the mama96 data team using the contact details below. mama96 treats all privacy enquiries with strict confidentiality.

• Email: [email protected]
• Live Chat: Available 24/7 directly on the platform after login
• Response Time: Within 30 days of receipt for formal data requests
• Support Hours: 24/7 in Bangladesh Standard Time (BST, UTC+6)

If you are not satisfied with mama96's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

This Privacy Policy was last updated on 2 July 2026. It supersedes all previously published versions. Players are encouraged to review this document periodically to stay informed of how mama96 protects their personal information.