These Terms & Conditions govern your use of the mama96 platform, including account registration, deposits, withdrawals, bonus eligibility, game participation, and responsible gaming obligations. Please read them carefully before creating an account or placing any bets.
The sections below provide a full legal reading of mama96's Terms & Conditions. The cards here summarise the most important principles — they do not replace the full document.
You must be at least 18 years of age to register and use mama96. By creating an account you confirm you meet this requirement. mama96 reserves the right to request identity documentation at any time to verify age and residency.
Each player is permitted one account only. Duplicate accounts created to claim multiple bonuses, circumvent limits, or evade a previous suspension will be closed and any associated balances forfeited. Contact support to recover an existing account.
mama96 processes deposits and withdrawals in Bangladeshi Taka (BDT / ৳) via bKash, Nagad, Rocket, and Upay. Minimum deposit is ৳200. Withdrawal requests are typically processed within 15 minutes. No platform-side fees are charged.
All bonuses, free spins, and promotional credits are subject to wagering requirements as stated in the individual promotion terms. Bonus funds must be wagered the specified number of times before any associated winnings become withdrawable.
Collusion, use of automated software (bots), exploitation of software errors, chip dumping, money laundering, and any form of fraud are strictly prohibited. Accounts found in violation will be permanently suspended and law enforcement may be notified.
mama96 provides deposit limits, session time reminders, cooling-off periods, and self-exclusion tools. Players are required to use these tools proactively. Gambling should be approached as entertainment, not as a source of income.
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
You must be at least 18 years of age to register an account on mama96 and to participate in any real-money gaming or betting activity on the platform. By completing the registration process, you confirm and warrant that you are aged 18 or above. mama96 strictly prohibits underage gambling. Any player found to be under 18 years of age will have their account immediately suspended, all winnings forfeited, and any deposited funds returned in accordance with applicable policy.
mama96 is operated for players in Bangladesh. By registering, you confirm that you are physically located in Bangladesh and that accessing and using an online gaming platform is not prohibited by any law applicable to you. It is your sole responsibility to ensure your use of mama96 complies with all local laws and regulations in your jurisdiction.
You are required to provide accurate, complete, and current information during registration, including your full legal name, date of birth, email address, and mobile number. mama96 reserves the right to request supporting documentation to verify the accuracy of any information provided. Providing false or misleading registration information constitutes a material breach of these Terms & Conditions and may result in immediate account suspension and forfeiture of any balance held.
Each individual player is permitted to hold one registered account on mama96. Opening multiple accounts — whether under the same identity or different identities — is strictly prohibited. mama96 uses technical and manual checks to detect duplicate accounts. Where duplicate accounts are identified, all accounts associated with the same individual will be closed, bonus balances will be forfeited, and real money balances may be withheld pending investigation.
You are solely responsible for maintaining the confidentiality of your mama96 account credentials, including your username and password. You must not share your login details with any third party. Any activity conducted through your account — whether authorised by you or not — is your responsibility. If you suspect unauthorised access to your account, you must notify mama96 support immediately via live chat or email at [email protected].
mama96 may request identity verification documents at any stage of the player lifecycle — at registration, before processing a withdrawal, or at any time during normal account activity. Acceptable documents include a National Identity Card (NID), passport, or other government-issued photo identification. Proof of address and proof of payment method ownership may also be requested. Failure to provide requested verification documents within a reasonable timeframe may result in account restrictions or suspension.
All mama96 accounts are denominated in Bangladeshi Taka (BDT / ৳). All deposits, withdrawals, balances, bonuses, and wagering calculations are expressed in BDT. No currency conversion is applied on the platform.
An account is considered inactive if no login or real-money transaction has been recorded for a continuous period of 12 months. mama96 reserves the right to apply an inactivity administration fee to dormant accounts in accordance with its published fee schedule. Players will be notified via the registered email address before any inactivity fee is applied. mama96 will make reasonable efforts to return remaining balances to the player's registered payment method before closing an inactive account.
mama96 accepts deposits via the following payment methods available to players in Bangladesh: bKash, Nagad, Rocket, and Upay. mama96 may add or remove payment methods at any time without prior notice. Players are encouraged to check the cashier section of their account for the current list of accepted payment methods.
The minimum deposit amount is ৳200 per transaction. Maximum deposit limits may vary by payment method and account verification status. Specific limits are displayed within the mama96 cashier at the time of deposit. mama96 reserves the right to amend deposit limits at its discretion with or without prior notice.
Deposits are credited to the player's mama96 wallet in real time or within a few minutes of successful payment confirmation from the relevant payment provider. mama96 does not charge platform-side fees on deposits. Any fees charged by the player's mobile wallet provider or bank are the sole responsibility of the player. Deposits must be made from a payment account registered in the player's own name. Third-party deposits are not permitted.
mama96 is committed to preventing money laundering and the financing of illegal activities. Deposited funds must originate from legitimate sources owned by the account holder. mama96 reserves the right to request source-of-funds documentation where transaction patterns raise concern. Deposits that cannot be verified as legitimate may be returned and the account suspended pending investigation.
Withdrawals of Real Money Balance are available to all verified players. Before a withdrawal is processed, mama96 may require the player to complete identity verification (KYC) if this has not already been completed. Bonus Balance and wagering-locked funds are not withdrawable until applicable wagering requirements have been fully satisfied.
Withdrawals are processed to the same payment method used for the most recent deposit, where technically possible. Supported withdrawal methods include bKash, Nagad, Rocket, and Upay. Withdrawal requests are typically processed within 15 minutes, 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6). Processing times may be extended in cases where additional verification is required.
The minimum withdrawal amount is ৳500 per transaction. Maximum withdrawal limits may apply per transaction and per rolling 24-hour period depending on account verification status and payment method. Current limits are displayed in the cashier section of the player's account.
mama96 does not charge platform-side fees on withdrawals. Any fees charged by the player's mobile wallet provider or bank in connection with receiving the withdrawal are the sole responsibility of the player and will be deducted by the relevant provider, not by mama96.
All bonuses, free spins, cashback offers, reload promotions, and any other incentives offered by mama96 are subject to specific terms published alongside each promotion. In the event of any conflict between promotion-specific terms and these general Terms & Conditions, the promotion-specific terms shall prevail for matters directly related to that promotion, and these general Terms shall govern in all other respects.
Bonus funds credited to a player's account are subject to wagering requirements. Unless otherwise stated in the promotion terms, bonus funds must be wagered a minimum number of times — as specified per promotion — before any winnings derived from those bonus funds become withdrawable as Real Money Balance. Real Money Balance is used in wagering before Bonus Balance unless stated otherwise.
mama96 reserves the right to determine which players are eligible for any given promotion. Players who have previously self-excluded, who have active responsible gaming restrictions, or whose accounts are under review are not eligible for bonuses during the relevant period. A player may only claim each bonus offer once unless the promotion explicitly states it is a recurring or weekly offer.
mama96 actively monitors for bonus abuse, which includes but is not limited to: opening multiple accounts to claim bonuses more than once; using matched betting strategies in conjunction with bonus funds; placing low-risk or hedged bets designed to satisfy wagering requirements without genuine gameplay risk. mama96 reserves the right to void bonus funds, cancel associated winnings, and suspend accounts where bonus abuse is identified.
All bonuses are subject to an expiry period as stated in the individual promotion terms. Bonus funds and any associated winnings that remain subject to wagering requirements at the time of expiry will be removed from the player's account automatically. Real Money Balance is not affected by bonus expiry.
mama96 offers casino games and sports betting markets sourced from certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. The availability of any specific game or market may change at any time due to provider updates, technical maintenance, or regulatory considerations. mama96 accepts no liability for temporary unavailability of any game or market.
All game outcomes on mama96 are determined by certified random-number generator (RNG) technology operated by the relevant game provider. In the event of a technical error, disconnection, or malfunction that interrupts a game round, mama96 will attempt to restore the game to its state immediately prior to the interruption. Where this is not technically possible, the wager for the affected round will be returned to the player's Real Money Balance. mama96 reserves the right to void any wager placed during a period of documented technical malfunction.
Cricket and other sports betting markets on mama96 are governed by the specific rules published for each sport and market type in the sportsbook section of the platform. In the event of a match abandonment, postponement, or result dispute, market settlement will follow the rules of the relevant sport as published by mama96. In-play bets placed after an event's conclusion due to a data delay are void.
mama96 may apply maximum single-transaction or daily winnings caps. Any winnings exceeding the published cap for a single game round, bet, or promotional activity will be reduced to the cap amount. Current maximum winnings limits are published in the relevant game or promotion terms.
The following conduct is strictly prohibited on the mama96 platform. Violation of any of the following provisions may result in immediate account suspension, forfeiture of balance, and referral to relevant authorities where applicable:
mama96 is committed to providing a safe gaming environment and takes its responsible gaming obligations seriously. The platform provides the following tools to help players manage their gaming activity:
If you are concerned about your gambling behaviour, or that of someone you know, please visit the Responsible Gaming page on this platform for further guidance and external support resources. Gambling should always be approached as entertainment. Never gamble with funds you cannot afford to lose, and never attempt to recover losses by increasing your bets.
mama96 collects and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering an account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. mama96 will not sell your personal data to third parties. Data is processed to facilitate account operation, payment processing, identity verification, fraud prevention, and communication with the player.
To the fullest extent permitted by applicable law, mama96 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the platform, including but not limited to: loss of winnings due to technical failure; loss of data; unauthorised account access resulting from the player's failure to secure their credentials; or disruption to service caused by events outside mama96's reasonable control (including but not limited to internet service outages, government action, or force majeure events).
mama96's total aggregate liability to any player in connection with any claim arising from the use of the platform shall not exceed the value of the Real Money Balance held in that player's account at the time the claim arises.
mama96 does not guarantee the continuous, uninterrupted availability of the platform. Scheduled maintenance windows will be communicated in advance where reasonably practicable. Emergency maintenance may be carried out without prior notice.
mama96 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered players via the email address on file or via a prominent notice on the platform at least 7 days before the amended terms take effect, except where an immediate change is required by law or to prevent ongoing harm to players or the platform. Continued use of mama96 following the effective date of any amendment constitutes acceptance of the revised Terms & Conditions. If you do not accept any amended terms, you must cease using the platform and may request withdrawal of your Real Money Balance before the effective date.
You may close your mama96 account at any time by contacting support via live chat or email. Prior to closure, any pending withdrawal requests will be processed in the normal course. Any Real Money Balance remaining at the time of closure will be returned to your registered payment method within a reasonable timeframe following completion of any outstanding verification requirements.
mama96 reserves the right to suspend or permanently close any account at its discretion, including — but not limited to — where there is reasonable suspicion of fraud, breach of these Terms & Conditions, underage gambling, prohibited conduct, or failure to complete required verification. In cases of suspected fraud or money laundering, any balance held in the account may be withheld pending investigation. mama96 is not obliged to provide detailed reasons for account suspension in cases where doing so would compromise a fraud investigation.
If you have a question about these Terms & Conditions, wish to raise a complaint, or need assistance with your account, you may contact the mama96 support team through the following channels:
mama96 aims to acknowledge all complaints within 24 hours and to resolve them within 5 business days. Where a complaint cannot be resolved within this timeframe, the player will be kept informed of progress at regular intervals.
These Terms & Conditions were last updated on 2 July 2026. They supersede all previously published versions. Players are encouraged to review this document periodically.
mama96 is strictly for adults aged 18 and above. Underage gambling is prohibited and actively prevented. Age verification may be requested at any time.
Our support team is available 24/7 in BST. Contact us via live chat on the platform.
Email: [email protected]
Now that you have read and understood the mama96 Terms & Conditions, you are welcome to explore the full platform — from live casino tables and 500+ certified slots to real-time BPL and T20 cricket betting. For adults aged 18 and above only.
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